Hospital Waiting Times – Patient Helpdesk


The Covid19 pandemic has added to the strain on all NHS services. As a result of this, waiting list times for outpatient and specialist appointments and procedures have increased for everybody. 


We appreciate that this can cause worry and uncertainty about when you will eventually receive an appointment.  The practice has no direct access to the hospital appointment lists.  


If you have been referred by your GP/are waiting for :
  •      An outpatient appointment
  •      An appointment for hospital tests (eg scans)
  •      A date for an operation or other treatment
  •      A follow-up from your hospital team
 and you have a query about what is happening, please contact the Patient Helpdesk on 0800 048 5800. The helpdesk is open Monday to Friday from 9am to 5pm. 
Only call the practice if your condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

Please be kind to our staff

Staff at our practice are working extremely hard and doing their best to make sure patients are safe.

Over the last 18 months, the practice has been supporting the pandemic response and ensuring our patients are able to get their COVID-19 vaccinations, at the same time as continuing to deliver primary care services.

This has made our GP practice very busy and our staff have been working incredibly hard to keep services open for patients.

We’re aware patients may have experienced longer wait times on the phone or for their appointment, but we have been working hard to ensure you receive the right treatment from the right person at the right time. 

We have increased the number of telephone and online appointments available, so our patients don’t always have to come to the practice. We also employ a range of highly trained staff, including doctors, nurses, pharmacists and healthcare assistants who are able to deal with a range of medical conditions, which will help patients get treated sooner.

Whether your appointment is over the telephone, online, or face-to-face, patients will always receive the same high quality standard of care from our practice team.

So please, if you contact our practice, be kind.

Thank you for your patience and support.

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GP Patient Survey 2021

Patient care is our top priority and we are delighted to share with you that Kimbolton Medical Centre scored very highly for patient experience in the national 2021 GP Patient Survey.

Thank you to all of our patients that took the time to complete this survey.  Your feedback gives us the opportunity to evaluate and improve our services and we find this survey a valuable source of information. 

100% find it easy to get through to this GP practice by phone

100% describe their overall experience of this GP practice as good

98% find the receptionists at this GP practice helpful

98% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment.  

You can find the full report at:

Visiting our practice? Please continue to wear a face covering and social distance

All of our COVID-19 secure measures remain in place and this will not change when Government guidance changes on 19 July 2021.

Patients are asked to continue to wear a face covering, unless they are exempt, and to follow social distancing when visiting our GP Practice.

This follows the national Infection Prevention Control (IPC) Guidance for all healthcare settings and will help to ensure the safety of our staff and patients at all times.

Thank you for your continued support.

COVID-19 Vaccination programme – update 24.09.2021

Our practice vaccinated thousands of patients in the earlier stages of the COVID-19 vaccination programme, and we are so grateful to our wonderful practice team as well as brilliant local volunteers whose dedication and commitment enabled us to help protect our community from COVID-19.

The vaccination programme is now entering its next phase, with booster vaccinations being offered to those most at risk of COVID-19. We are not offering these booster vaccinations at our practice, so if you are eligible, and it has been at least six months since your second dose, then please visit or call 119 to book. Please note booster vaccines cannot be accessed on a walk-in basis.

If you have yet to get your first dose or you are due your second dose, you can choose to book your appointments via or by calling 119, or you can find a local walk-in venue near you via

Further information on the COVID-19 vaccination programme, including frequently asked questions and patient information leaflets here

COVID-19 Vaccination programme – update 17.05.21

We have vaccinated thousands of our patients and are so grateful to all of our staff and local volunteers whose hard work, support and dedication has enabled us to help deliver the vaccine to our patients who are most at risk of Covid-19.

The vaccine programme is now in Phase 2 which will focus on cohorts 10 -12 (ages 18 – 49).  We will however continue to provide second doses to our patients who received their first dose through the practice vaccination hubs. 

Patients in cohorts 10 – 12 (ages 18-49) will be invited for their vaccine by text or letter from either the National Booking Service or one of the local Vaccination Hubs,  (Alconbury or Little Paxton).

Patients awaiting their second doses are asked not to contact the practice – we will contact you when it is the right time to book your appointment.

Any patient aged 40 and over or in cohort 1-10 who has not yet received their vaccine can book online via or by calling 119. 

Whether you have had the vaccine or not, please continue to follow all the guidance in place to control the virus and save lives. 

Further information on the COVID-19 vaccination programme, including frequently asked questions and patient information leaflets here

Covid Vaccination Update 26.03.21

We are coming to the end of our vaccination programme for first doses and will shortly be starting on the programme for second doses. 

You will be contacted when your second vaccine is due (77-84 days from the first one).  We will send you a text message with a link to click on to book your vaccine when due.  Please ensure when booking that you book at the same hub location as your first.  We encourage anyone that has the use of a smartphone to book via the link and not call the surgery to keep our phone lines free for medical problems.  If you do not have a mobile phone then please do not worry, you will be contacted by telephone. 

We appreciate that everyone is keen to receive their second dose.  Please do not contact us to try and book your vaccine early as we are unable to offer you a second vaccine before the 77 days. 

Thank you


Everyone who has not yet been vaccinated can also help the programme by making sure that your GP practice has correct contact details (ideally a mobile phone number), as you will be contacted by text to book your appointment via an automated system.

The text comes from and takes you to a survey link to book your appointment. This should help you to tell it is not a scam. If you do not have a mobile phone, someone will contact you on your landline to book your appointment.


Information for those isolating with Covid at home.  Please see further information section on the right hand side .

Covid Vaccination Status for Travellers

From 17th May the NHS App will provide this information for all those able to access the App in a new “Covid Vaccine Status” update.

From 17th May anyone who is not able to access the App can call 119 and request a letter – please note this must be at least 5 days after your 2nd dose, and the letter may take up to 5 days.


We Are Open

As we are all aware, the current Coronavirus pandemic has presented huge challenges over the last few months.  Nobody has been immune from the disruption and uncertainty. 

How you contact us will be different at the moment.  This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.  Clinicians are currently triaging all patients over the telephone or by video consult to ensure the ongoing protection of patients and staff. 

If we ask you to attend the surgery please ensure you wear a face covering.  Measures are in place to keep you safe from infection during your visit to the surgery.    


If you are collecting a prescription, please only enter the first section of the building, wear a face covering and adhere to social distancing rules.  If you wish to speak with reception then please telephone them instead of popping into the reception area.


The situation is fluid and every day brings new challenges.  We are hugely grateful for the support, understanding and patience that you have shown. 


Thank you for helping to keep everyone safe.


We have an open list and are welcoming new patients to register and be part of the practice.

Here is a link to the villages we accept patients from  Area List   


We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Updated information regarding contractual requirements for 2015/16 can be accessed by clicking on the misc news tab.


As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.

Join Us

Registering is easy with online forms also available and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.


(Site updated 25/01/2022)
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