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Visiting our practice?

Patients are asked to continue to wear a face covering if they have any respiratory symptoms (cough, cold, sore throat), or have a medical condition that affects their immune system when visiting our GP Practice.

This follows the national Infection Prevention Control (IPC) Guidance for all healthcare settings.

Thank you for your continued support.

Patient Helpdesk – update and notice of service closure

The Patient Helpdesk will continue to be available until 31 March 2022 to support patients who are waiting to hear about their hospital or community appointments. Patients can contact the freephone helpdesk Monday to Friday, from 9am – 5pm on 0800 048 5800.  

From April 2022, patients are encouraged to use the new NHS My Planned Care platform that is available online and will provide direct access to the latest average wait time for appointments and operations for local hospitals, as well as helpful advice and support for patients whilst they wait.

NHS My Planned Care is updated weekly, is easy-to-use and has ‘open access’ which enables carers, friends, relatives to also access information on someone else’s behalf.

Alternatively, patients who have already been in correspondence with hospitals regarding their planned care can also contact the relevant department or service. Details of which can be found on previous letters patients will have received or by contacting the hospital’s Patient Advice and Liaison Service (PALS).

Addenbrookes

Peterborough City Hospital AND Stamford & Rutland Hospital

Hinchingbrooke Hospital 

Royal Papworth Hospital

  • 30 – 4.30pm, Monday to Friday
  • Email: pals@nhs.net
  • Tel: 01223 638896 or 01223 638963

Queen Elizabeth Hospital

  • 9am - 5pm, Monday to Thursday and 9am - 4.30pm on Friday
  • E-mail: pals@qehkl.nhs.uk
  • Phone: 01553 613351 or 01553 613343

Patients are asked that they only call the GP practice if their condition has genuinely deteriorated, when you will be reviewed by one of the clinical team and appropriate action can be taken in regard to your care.

Please do not send any medical queries to the surgery by email.  This is not an appropriate or safe format for communicating with your GP.  We are unable to reply to personal, non secure email addresses.  

Community Pharmacy Consultation Scheme

Did you know…?

We are participating in a new service from 1st April 2022 that will direct patients to the most appropriate healthcare professional when booking an appointment, which may be a local community pharmacist either virtually or at their pharmacy. 

We believe this is a good thing, as your local pharmacist is a highly trained and skilled clinician experienced in treating minor illnesses, and should be quicker.  This will help free up GPs to deal with more complex health needs and ensure that everyone gets treated at the right time, by the right healthcare professional.

We will be listening to patients about their experience of using this service to inform how we can improve things, and so are keen to hear your views.  You will be advised how to give this feedback when you access the Community Pharmacy Service.

Please be kind to our staff

Staff at our practice are working extremely hard and doing their best to make sure patients are safe.

Over the last 18 months, the practice has been supporting the pandemic response and ensuring our patients are able to get their COVID-19 vaccinations, at the same time as continuing to deliver primary care services.

This has made our GP practice very busy and our staff have been working incredibly hard to keep services open for patients.

We’re aware patients may have experienced longer wait times on the phone or for their appointment, but we have been working hard to ensure you receive the right treatment from the right person at the right time. 

We have increased the number of telephone and online appointments available, so our patients don’t always have to come to the practice. We also employ a range of highly trained staff, including doctors, nurses, pharmacists and healthcare assistants who are able to deal with a range of medical conditions, which will help patients get treated sooner.

Whether your appointment is over the telephone, online, or face-to-face, patients will always receive the same high quality standard of care from our practice team.

So please, if you contact our practice, be kind.

Thank you for your patience and support.

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GP Patient Survey 2021

Patient care is our top priority and we are delighted to share with you that Kimbolton Medical Centre scored very highly for patient experience in the national 2021 GP Patient Survey.

Thank you to all of our patients that took the time to complete this survey.  Your feedback gives us the opportunity to evaluate and improve our services and we find this survey a valuable source of information. 

100% find it easy to get through to this GP practice by phone

100% describe their overall experience of this GP practice as good

98% find the receptionists at this GP practice helpful

98% say the healthcare professional they saw or spoke to was good at listening to them during their last general practice appointment.  

You can find the full report at:

https://gp-patient.co.uk

We Are Open

As we are all aware, the current Coronavirus pandemic has presented huge challenges over the last few months.  Nobody has been immune from the disruption and uncertainty. 

How you contact us will be different at the moment.  This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.  Clinicians are currently triaging all patients over the telephone or by video consult to ensure the ongoing protection of patients and staff. 

If we ask you to attend the surgery please ensure you wear a face covering.  Measures are in place to keep you safe from infection during your visit to the surgery.    

 

If you are collecting a prescription, please only enter the first section of the building, wear a face covering and adhere to social distancing rules.  

 

The situation is fluid and every day brings new challenges.  We are hugely grateful for the support, understanding and patience that you have shown. 

 

Thank you for helping to keep everyone safe.

 

We have an open list and are welcoming new patients to register and be part of the practice.

Here is a link to the villages we accept patients from  Area List   

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We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.

Updated information regarding contractual requirements for 2015/16 can be accessed by clicking on the misc news tab.

Convenience

As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or cancel your appointment online.

Join Us

Registering is easy with online forms also available and appointment slots to suit most patients’ timetables. You’ll enjoy a confidential service in comfortable surroundings from a helpful and dedicated team.

 

(Site updated 24/06/2022)
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