Practice Leaflet

How To See Your Doctor

The building is open

Monday      8.15am – 1.00pm & 2.00pm – 6.00pm

Tuesday       8.15am – 1.00pm & 2.00pm – 6.00pm

Wednesday 8.15am – 1.00pm & 2.00pm – 6.00pm

Thursday     8.15am – 1.00pm & 2.00pm – 6.00pm

Friday          8.15am – 1.00pm & 2.00pm – 6.00pm

(closed on Saturdays, Sundays & public holidays)

(Reception Telephone lines are open from 8.00am Mon – Fri)

Book On The Day & Appointment Surgeries

You Can Telephone (01480 860 205) from 8.00am to make a book on the day appointment with your GP, this can be a telephone or face to face appointment.

You can also make an appointment to be seen up to 4 weeks ahead, by telephoning during surgery hours or booking on-line (same process as ordering prescriptions on line, detailed below). 

If you are unable to keep an appointment please let us know.  

Access

There is car parking space at our purpose built surgery and easy access for wheelchairs. Users of the Disabled Bay must display a Blue Badge.

Repeat Prescriptions

You will receive a list of your repeat prescriptions. You can now choose to order your repeat prescriptions online. Please speak to a receptionist and they will organise your password. Alternatively you can tick the items you require on the slip and either post or deliver the slip to the surgery.  

Please only order the medication that you need.

Please allow a minimum of 5 working days for collection.

We can dispense medicines for most villages, except Kimbolton, Stoneleigh and a few outlying villages. If you live in one of these you will be given a prescription to take to a chemist.

Home Visits

If you are too ill to come to the surgery, a home visit can be arranged by telephoning the surgery, preferably before 10.00am.
Please be prepared to give details to our receptionist as this will help us to see the most urgent cases first.

Out of Hours

IN AN EMERGENCY WHEN THE SURGERY IS CLOSED PHONE 999

FOR URGENT CALLS WHEN THE SURGERY IS CLOSED

PHONE 111

The practice is covered by the Emergency service:

 Weekdays: 6.00pm – 8.00am

Weekends: 6.00pm Friday to 8.00am Monday and bank holidays

Results

If you have any tests, do remember to contact the surgery for results, after 10.00am any weekday. Cervical Smear results will be sent to you by the Health Authority.

Training at the Medical Centre

GP Registrars: We are accredited as a training practice. A Registrar is a qualified doctor undertaking further training to become a GP. Their previous work has been mainly in hospital.

Medical Students: Twice a year we have 2 medical students in their last year at Medical School who spend 6 weeks with us to learn more about general practice. They also see patients, but only with your consent.

Responsible Authority:

NHS Cambridgeshire and Peterborough
ICB Gemini House
Cambridgeshire Business Park
1 Bartholomew’s Walk
Ely
CB7 4EA

Telephone: 0300 311 22 33

Practice Manager: Nikki Yeoman.

She is responsible for the smooth running of the practice and ensures that you make the best use of our services. You should contact her about any difficulties you have. She deals with our in-house patients’ complaints procedure.

Management Assistant: Lisa Prior.

Reception Staff: Caroline G, Angela A, Amanda W, Caroline B, Jenn B & Helen S. 

Care Co-Ordinator: Matthew Carey 

Secretarial Team: Laura B 

She arranges hospital referrals for the doctors. Any related problems or queries should be directed to her.

Dispensers: Maxine T, Heidi M, Lorraine F, Vicky D & Odette W.

They dispense the medicines prescribed by the doctors. They also take telephone queries from 10.30 am.

Practice Nurses: Trish Jones Advanced Nurse Practitioner (ANP), Nicky Mitchell RGN and Trudy Anderson RGN.

They are available by appointment and carry out various procedures such as vaccinations, other injections, dressings, cervical smears and ear syringing. They also do blood pressure checks, family planning checks and give advice on health promotion.

Healthcare Assistants: Heidi M & Debra M

Carry out blood tests, ECG’s, blood pressure checks and NHS Health Checks, by appointment.

Phlebotomist: Amanda W

Health Visitor: Kara Nicholson contactable on 0300 029 5050. If not available you can leave a message.

For Bedfordshire families call 01234 310 392

For Northamptonshire families call 01933 623327.

For information regarding drop in clinics please call your named health visitor.

District/Community Nurses: This team helps to care for people in their homes. They can be contacted on 0330 726 0077, but you need a referral from the practice first.

Midwife: Our Midwife is Diane Leckie. Messages can be left on 01480 357 964. She holds an antenatal clinic at the surgery on Wednesday mornings, by appointment.

Antenatal Clinic: the midwife holds a clinic on Wednesday mornings, by appointment.

Asthma Clinic: by appointment, with the asthma nurse.

Blood tests: with phlebotomists or HCA, by appointment, with doctors’ referral.

Cervical Smears: by appointment, taken by a nurse or doctor.

Child Assessments: arranged with the Health Visitor.

Childhood Immunisations: the nurses give routine immunisations to babies and children, by appointment.

Contraception: a full range of methods are available including implants, Mirena/coils, and cap fitting. The nurses are trained in family planning and can perform routine checks. Emergency contraception (both tablets and IUD fitting) are also available.

Diabetic Clinic: by appointment, arranged with the diabetes nurse Nicky Mitchell.

Minor surgery: arranged with the doctors, by appointment.

Physiotherapy: Contact Physio Direct on 0300 555 0210 / www.eoemskservice.msk.uk

Smoking: Healthy You: (help with giving up smoking) – Please call 0333 005 0093.

Vaccinations: by appointment with the nurses. If you are arranging foreign travel vaccinations, please download the travel questionnaire from our website or ask for a form from reception and complete this prior to your appointment.

YOUR HELP PLEASE …………………………..

We want the Practice to provide the best possible medical care.

Do let the doctors or Practice Manager know if you have any ideas or suggestions for improvement

you can let us know via our Feedback Form or speaking to one of the team