How To See Your Doctor
The building is open
Monday 8.00am – 1.00pm & 2.00pm – 6.00pm
Tuesday 8.00am – 1.00pm & 2.00pm – 6.00pm
Wednesday 8.00am – 1.00pm & 2.00pm – 6.00pm
Thursday 8.00pm – 1.00pm & 2.00pm – 6.00pm
Friday 8.00am – 1.00pm & 2.00pm – 6.00pm
(closed on Saturdays, Sundays & public holidays)
Book On The Day & Appointment Surgeries
Telephone at 8am to make a book on the day appointment with your GP.
You can also make an appointment to be seen up to 4 weeks ahead by telephoning during surgery hours or booking on-line (same process as ordering prescriptions on line, detailed below).
If you are unable to keep an appointment please let us know.
There is car parking space at our purpose built surgery and easy access for wheelchairs. Users of the Disabled Bay must display a Blue Badge.
You will receive a list of your repeat prescriptions. You can now choose to order your repeat prescriptions online. Please speak to a receptionist or dispenser and they will organise your password. Alternatively you can tick the items you require on the slip and either post or deliver the slip to the surgery.
Please allow a minimum of 5 working days for collection.
We can dispense medicines for most villages, except Kimbolton, Stoneleigh and a few outlying villages. If you live in one of these you will be given a prescription to take to a chemist. We deliver medicines to some villages. Please ask our dispensers for details.
Telephoning your Doctor
If you wish to speak to a doctor on the telephone you will be asked for your telephone number and the doctor will call you back, unless you would like to call at another time.
If you are too ill to come to the surgery, a home visit can be arranged by telephoning the surgery, preferably before 10.00am. Please be prepared to give details to our receptionist as this will help us to see the most urgent cases first.
Out of Hours
IN AN EMERGENCY WHEN THE SURGERY IS CLOSED PHONE 999
FOR URGENT CALLS WHEN THE SURGERY IS CLOSED
The practice is covered by the Emergency service:
Weekends: 6.00pm Friday to 8.00am Monday and bank holidays
If you have any tests, do remember to contact the surgery for results, after 10.00am any weekday. Cervical smear results will be sent to you by the Health Authority.
Training at the Medical Centre
GP Registrars: We are accredited as a training practice. A Registrar is a qualified doctor undertaking further training to become a GP. Their previous work has been mainly in hospital. You may be asked if your consultation with the GP Registrar can be videotaped. Videotaping will only be done if you give us your consent.
Medical Students: Twice a year we have 2 medical students in their last year at Medical School who spend a month with us to learn more about general practice. They also see patients but only with your consent.
PO Box 16738
Redditch, B97 9PT
Telephone: 0300 311 22 33
Practice Manager: Nikki Yeoman.
She is responsible for the smooth running of the practice and ensures that you make the best use of our services. You should contact her about any difficulties you have. She deals with our in-house patients’ complaints procedure.
Reception Staff: Caroline G, Angela, Amanda, Caroline B, Lisa & Jenn.
She arranges hospital referrals for the doctors. Any related problems or queries should be directed to her.
Dispensers: Maxine, Heidi & Lorraine
Prescription Clerks: Vicky
They dispense the medicines prescribed by the doctors.
They take telephone queries from 10.30 am.
Practice Nurses: Trish Jones Nurse Practitioner, Nicky Mitchell RGN and Trudy Anderson RGN.
They are available by appointment and carry out various procedures such as vaccinations and other injections, dressings and cervical smears. They also do blood pressure checks, family planning checks and give advice on health promotion including help with giving up smoking and travel advice.
Healthcare Assistant: Heidi
Heidi carries out blood tests, ECG’s, blood pressure checks and NHS Health Checks, by appointment.
Health Visitor: Kara Nicholson
She works with Cambridgeshire families with preschool children and is contactable on 0300 029 5050. If not available you can leave a message.
For Bedfordshire families call 0300 500 0606
For Northamptonshire families call 01933 623327.
For information regarding drop in clinics please call your named health visitor.
District/Community Nurses: This team helps to care for people in their homes. They can be contacted on 0330 726 00779, but you need a referral from the practice first.
Midwife: Our Midwife is Diane Leckie. Messages can be left on 01480 357964. She holds an antenatal clinic at the surgery on Wednesday mornings, by appointment.
First Contact Physiotherapist: Juhi Saini
Specialist Services and Clinics
Alcohol problems: Alcoholanswers.co.uk
Antenatal Clinic: the midwife holds a clinic on Wednesday mornings by appointment.
Asthma Clinic: by appointment, with the asthma nurse.
Blood tests: with phlebotomists or nurses, by appointment, with doctors’ referral.
Cervical Smears: taken by a nurse or doctor, in an appointment surgery.
Child Assessments: arranged with the Health Visitor.
Childhood Immunisations: the nurses give routine immunisations to babies and children, by appointment.
Contraception: a full range of methods are available including implants, Mirena/coils, and cap fitting. The nurses are trained in family planning and can perform routine checks. Emergency contraception (both tablets and IUD fitting) are also available.
Diabetic Clinic: by appointment, arranged with the diabetes nurses Trish Jones Nicky Mitchell.
Minor surgery: arranged with the doctors, by appointment.
Physiotherapy: Contact Physio Direct on 0300 555 0210 /www.eoemskservice.msk.uk
Smoking: Healthy You: (help with giving up smoking) – Please call 0333 005 0093.
Vaccinations: by appointment with the nurses. If you are arranging foreign travel vaccinations, please download the travel questionnaire from our website or ask for a form from reception and complete this prior to your appointment.
YOUR HELP PLEASE …
We want the Practice to provide the best possible medical care.
Do let the doctors or Practice Manager know if you have any ideas or suggestions for improvement